‘The Forum’ at Sydney International Terminal creates a dynamic passenger experience

Sydney, New South Wales, Australia

Client: Sydney Airport Corporation

Sector: Retail & Hospitality

Creating a main piazza called ‘The Forum’, with a diverse range of activities in an expanded departures level, creates an integrated and dynamic passenger experience at Sydney International Terminal.

At a glance

Creating a main piazza called ‘The Forum’, with a diverse range of activities in an expanded departures level, creates an integrated and dynamic passenger experience at Sydney International Terminal.

The challenge

The Sydney Airport Terminal 1 Redevelopment celebrates the joy of travel and articulates the importance of public spaces. The Forum defines the travel experience as a civic place of dwelling, where travellers can pause and reflect on their journey.

Our response

The project incorporated the upgrading and streamlining of check-in facilities including a premium check-in and processing facility, and a single point of outbound immigration and security control.

Customer experience is improved through creating a single focused landside food-court and retailing environment, as well as a single focused airside retailing environment that features a naturally conditioned market-style forum for passengers dwell time.

Airline lounge facilities were increased and designed in line with the parallel programs allowing A380 aircraft provisions.

Environmental initiatives in the International Terminal include the use of recycled water for toilet flushing and in cooling towers and energy efficient displacement air-conditioning in the Forum.

The impact

The forum has evolved to become the heart of the International terminal, creating a signature place of international quality which captures and embodies the light and spaciousness of Sydney.