Engagement, Communication, and Communities
We work with clients who seek to manage risk and prepare communities for change by drawing on our broad experience and global network. We support the most challenging and complex projects by offering strategic advice and practical solutions.
We design strategies and deliver communications and engagement services across multiple markets including Water, Transport, Environment, and Energy and Resources.
We draw on our technical capability to co-create with multi-discipline project teams and tailor solutions for our federal, state and local government clients, as well as multinational firms and corporations.
ECC digital toolkit
What we do
Strategic communication
Government relations, strategic messaging, internal communication and change management, media relations, project / program interface management
Digital engagement and online tools
Risk management
Indigenous
Community
Social research
Stakeholders
Workshops
In our highly connected and sophisticated world, project success is now most often driven by social acceptability. Building strong and effective relationships with project stakeholders, internal and external, as well as local communities is an integral to a project’s success.
Our GHD teams ensure that the knowledge, perspectives and well-being of the communities concerned by a project are valued in a climate of trust, respect and transparency.
We identify potential project and reputational risks, and develop mitigation measures, and deliver services aligned to your scope, schedule and cost objectives to create lasting social and project benefits.
How we deliver
We ensure internal and external stakeholders views, as well as community sentiment are considered and integrated into the planning, design and delivery phases of any project or large scale program of work.
Define
Identify and understand the issues, complexity, history and nuances of the project and the desired outcomes and objectives.
Assess
Identify and assess the stakeholders (internal and/or external) – determine their level of interest, influence, key issues, demographics, and drivers.
Design
Define the engagement plan – tools, techniques, timings, and tactics. Determine how information and data will be captured and analysed.
Execute
Undertake the communication and engagement activities – blending traditional and digital techniques.
Analyse
Collate, interpret and analyse the information and data gathered. Prepare reports and other deliverables.
Report
Publish findings, evaluate participation outcomes and final report back to client.