The power of a data and knowledge management roadmap
At a glance
GHD Digital helped CentrePort’s infrastructure team harness the power of their data through a design thinking-led investigation, enabling the organisation to understand its data ecosystem, identify efficiency barriers and unlock growth opportunities.
The challenge
CentrePort, New Zealand’s busiest port by ship movements, is asset-centric and data-rich. The Port serves as a link to multiple transportation corridors and global trade markets. With trades steadily growing, the business increasingly deals with a barrage of data spread across sources within and outside the enterprise. In its bid to expand growth as a sustainable business, CentrePort recognised significant challenges around data and knowledge management that require transformative solutions.
Our response
CentrePort partnered with GHD Digital’s Digital Intelligence team to embark on a data and knowledge management journey to evaluate assets, identify barriers to inefficiencies and chart a path to optimal data capture, storage and sharing. GHD conducted a series of key stakeholder interviews across the CentrePort business to dig out improvement opportunities.
The design thinking-led investigation helped uncover three main challenges: limited centralised access to data costs valuable time of employees and hinders productivity; lack of data governance and standards limits the quality of use of information; and underutilised business processes lead to missed opportunities and untapped value from investments.
Unpacking the findings from the stakeholder interviews and high-level reviews of key areas of information management — technical and asset information — helped derive insights into CentrePort’s data ecosystem.
We work with the client on a fit-for-purpose roadmap that serves as a comprehensive and practical guide with six core recommendations to shape CentrePort’s data and knowledge management future:
1. Document management: Make information easy to access to drive efficiency.
2. Data strategy: Develop a data governance framework to improve data quality and usability.
3. Asset management: Optimise value from assets in a cost-effective manner.
4. Geographic Information System (GIS) platform: Drive insights from organisational data to support holistic decision-making.
5. Data capture: Keep data up to date to enhance accuracy and reliability.
6. Technology procurement: Align integrated systems with business goals and needs.
Together, these steps aim to empower CentrePort to better harness its shared organisational memory and intelligence capital, gain greater clarity across operational assets and achieve the next level of maturity for digital future success.
The impact
The new data and management roadmap equipped CentrePort with crucial insights into the complexity of data and knowledge management challenges, especially those related to data capture, storage and dissemination.
CentrePort has significantly progressed in elevating data and information management across its assets. The commitment of internal and external stakeholders enabled the organisation to align its needs to their business requirements guided by Industry and ISO standards, provide centralised access to key datasets, set new standards within the business and kickstart a data-driven culture.
Contact us to learn how GHD Digital can help you kickstart your data and knowledge management journey.
To date, our progress reflects our attitude to bringing about change. We are becoming a data-driven organisation, which improves our decision-making ability and the certainty we can provide to our clients with respect to our facilities and assets.